One unfair review can empty your calendar.
Host and guest review mediation for Airbnb reviews that violate platform policy. We build an evidence pack from the booking itself and escalate directly to Airbnb Trust and Safety.
Hosts and guests · policy violation cases
- Policy violation audit and evidence pack
- Direct Airbnb Trust and Safety escalation
- Follow-up appeals if first request denied
Not eligible after our policy audit? You are not charged for submission work.
Built for hosts and for guests.
For hosts
Your listing lives on its rating and search position. A retaliatory or fake review drags both down.
- Retaliation after you enforced house rules
- Reviews used as leverage for refunds
- Reviews about things outside your control
- Discriminatory or abusive language
- Reviews from a stay that never happened
For guests
Hosts read your profile before accepting a booking. An unfair host review can get future requests declined.
- False claims of damage or rule breaking
- Personal attacks unrelated to the stay
- Reviews posted in retaliation for your own review
- Private information exposed in the review
Airbnb decides on evidence. We build it.
Trust and Safety needs a clear, documented case. This is what we assemble before anything is filed.
Booking record
Dates, reservation details and the stay timeline that the review refers to.
Message thread
The conversation between host and guest, showing what was actually said and agreed.
Policy mapping
Each claim in the review matched to the specific Airbnb policy it breaks.
Supporting proof
Photos, receipts, resolution centre records or anything that disproves the review.
Airbnb review removal, answered.
Do you work with hosts or guests?
Both. Hosts use the service for unfair guest reviews on their listing, and guests use it for reviews on their profile that break Airbnb’s rules.
Why is Airbnb priced higher than other platforms?
Airbnb cases need a full evidence pack built from booking records and message threads, plus direct Trust and Safety escalation and follow-up appeals.
Will Airbnb remove a review just because it is negative?
No. Airbnb removes reviews that break its review and content policies. Our audit tells you upfront whether yours does.
What happens if the first request is denied?
Follow-up appeals are included. We rework the evidence and escalate again through the available channels.
Is my booking and message data kept private?
Yes. It is used only to build your case and is never shared or published.
What if the review is not eligible?
If our audit finds it ineligible, you are not charged for submission work.
Unfair Airbnb review? Let’s build the case.
Free policy audit first. You only move forward if the review qualifies.
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