Protect the score shoppers check before checkout.
Mediation for fake, TOS-violating or defamatory Trustpilot reviews. We map every violation, submit through Trustpilot’s moderation channel and appeal with evidence if the first request is denied.
Fake, TOS-violating or defamatory reviews
- Policy violation mapping
- Formal submission via moderation channel
- Evidence-backed appeal if first request denied
Not eligible after our policy audit? You are not charged for submission work.
Reviews that break Trustpilot’s guidelines.
No genuine experience
The reviewer never bought from you, used your service or dealt with your team.
Fake or incentivised
Reviews written by competitors, bots or paid accounts to push your score down.
Harmful or illegal content
Threats, hate speech, discriminatory remarks or content that breaks the law.
Personal information
Names, emails, phone numbers or order details of staff or other customers.
Promotional content
Reviews used to advertise another company, product or link.
Defamatory claims
False statements of fact presented as truth that damage your reputation.
When there is no customer behind the review.
Trustpilot is built on real experiences. A review with no order, account or interaction behind it is one of the clearest cases for removal.
We check for
- No matching order or transaction
- No customer account or email record
- No support ticket or contact history
- Timing that matches a competitor or dispute
- Wording repeated across other reviews
Report, review, appeal.
Discovery
Share the review link and any order or customer records you hold.
Violation mapping
We match the review to the Trustpilot guidelines it breaks.
Formal submission
The report goes through Trustpilot’s moderation channel with evidence.
Appeal if denied
If Trustpilot keeps the review, we appeal with stronger proof.
Trustpilot review removal, answered.
Can Trustpilot remove a review with no real customer behind it?
Yes. Trustpilot requires a genuine experience. If there is no matching order, account or interaction, that becomes the core of the case.
Does flagging a review hurt my TrustScore?
No. Using Trustpilot’s official reporting process has no effect on your score. Only the review’s removal changes it.
What if Trustpilot rejects the first report?
An evidence-backed appeal is included. We strengthen the case with added proof and request a second look.
Can you remove honest one-star reviews?
No. Genuine reviews that follow Trustpilot’s guidelines stay up. Our audit will tell you which reviews qualify.
What if the review is not eligible?
If our audit finds it ineligible, you are not charged for submission work.
Fake review on Trustpilot? Let’s flag it properly.
Free policy audit before any charge.
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